Contact Us

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2 Via di San Niccolò
Firenze, Toscana, 50125

39 055 046 0476

Disclaimer

POLICY

COLORS and MONITOR DISPLAYS

Please remember that the nature of genuine leather means that some hides will vary from the next. Please also note that there will sometimes be a very slight variation in shade that shows on each computer monitor. We kindly ask that you keep this in mind when placing your order. We do our absolute best to photograph the true color of the shoes in the very best possible lighting to give you the truest idea of what the end product will look like. 

 

SHIPPING TIMES AND RATES:

RTW:

The shipping timeframe for ONLINE EXCLUSIVE shoes depends on the availability of sizes. Once it leaves our store, orders take an average of 3-5 days to arrive to their destination.

Rates average 30 Euros for shipment within European Union, 60 Euros for shipment to Australia and Asia and 50 for shipment to America.

BESPOKE:

From first appointment to first fitting, production time ranges 30 - 90 days. Express Service: in 5 days business days we provide first fitting (100 Euros added to price) upon availability. 

 

RETURNS & EXCHANGES

Return or exchange requests must be communicated within 8 days after purchase (or shipment arrival) of merchandise. All products must be unworn and in their original packaging. Shipping costs are charged to the client (duties included). Please note that this does not apply for customized items.