Contact Us

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2 Via di San Niccolò
Firenze, Toscana, 50125

39 055 046 0476

FAQ

FAQ

 

HOW DO I DETERMINE MY ITALIAN SHOE SIZE?

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HOW SHOULD A SHOE FIT?

A shoe should be tight at the back and not at the front. It should hold the rear of the foot firmly, to stop it from slipping in and towards the toe box, and provide enough room at the front for the toes to move. In our opinion, it's therefore the instep that determines most of the comfort and correct fit of the shoe (given that the heel cup fits you perfectly, of course), as it's the movement of the foot that causes rubbing and blisters on the heel or ankle, and can cause discomfort to the toes by allowing the foot to slide forward. When deciding which size of shoe to buy, therefore, make sure the ankle is held tightly around the opening of the shoe and that there is a little space between the faces while the lacing is tighter than you are used to. Once the shoe "moulds" around your foot, it will give and generate further space, so you'd better be on the tight side when you first wear it.

HOW DO I PLACE AN ORDER ON STEFANOBEMER.COM?

If the shoes you want to order are not available on the SHOP+ section of the stie, please let us know which model you are interested in by emailing us at info@stefanobemer.com 

 

WHAT SHIPPING OPTIONS ARE AVAILABLE ON STEFANOBEMER.COM?

We offer store pickup or Fedex shipment for all orders online.

 

CAN I SHIP MY ORDER TO AN INTERNATIONAL LOCATION?

Indeed, we ship worldwide.

 

WILL I BE CHARGED TAX ON MY STEFANOBEMER.COM PURCHASE?

Shipments outside the European Union may be subject to duties upon arrival to their destination. When shipping within the European Union, Vat tax will automatically be applied.

 

 

WHAT IF I NEED EXTRA HELP OR ADVICE ABOUT MY PURCHASE?

You are very welcome to leave us a message and we will get back to you as soon as possible.

 

HOW CAN I MAKE RETURNS OR EXCHANGES?

Please refer to our policies page for information regarding returns.