We offer free Shipping on any order over 350 USD.
WHAT SHIPPING OPTIONS ARE AVAILABLE ON STEFANOBEMER.COM?
We offer store pickup or DHL/Fedex shipment for all orders online.
CAN I SHIP MY ORDER TO AN INTERNATIONAL LOCATION?
Indeed, we ship worldwide.
WILL I BE CHARGED TAX ON MY STEFANOBEMER.COM PURCHASE?
DELIVERIES IN THE EU AND THE USA: Prices of RTW and MTO items to be delivered within the European Union and the USA are included of all taxes and duties at destination.
DELIVERIES IN ALL OTHER COUNTRIES: Orders destined outside the EU and the US might be subject to Custom Duties at destination and the customer is responsible for such amounts, which will be in case requested to the client directly by the courier, on behalf of the local Custom authorities.
WHAT IF I NEED EXTRA HELP OR ADVICE ABOUT MY PURCHASE?
You are very welcome to leave us a message or email us at firstname.lastname@example.org and we will get back to you as soon as possible.
HOW CAN I MAKE RETURNS OR EXCHANGES?
Stefano Bemer offers free returns on Ready-to-Wear (RTW) and Made-to-Order (MTO) items for size exchange (up to one exchange) and for store credit, while returns for refunds will be subject to restocking fees (equal to shipping cost + 5% fee).
Made-to-Measure, Customised and Bespoke items cannot be returned. No exceptions allowed.
Returns of RTW items are allowed within 14 days of receipt. Return or exchange requests must be communicated within 8 days after purchase (or shipment arrival) of merchandise. All products must be unworn and in their original packaging.
Upon request of returning an item, we release a Return Merchandise Authorization (RMA) and provide shipping labels.
Items that have been purchased at a discounted price (either by special general offer or by using group or individual discount codes) can’t be returned, if not for size exchange or store credit. Shipping costs, in this case, are charged to the client.