Free in case of size exchange or store credit. At customer's expenses in case of final return.
The first and best advice we can give is to always think of your shoes as an organic object, subject to elements and time alike everything else. Let them rest: after using your Stefano Bemer™ shoes for a day or two, let them rest for a day with their lasted shoe trees. Keep them clean: assuming the shoes rested at least over night, brush them off in the morning, when they are dry. Unlike Box calf, suede does not need much use of care products. We recommend to brush them often with our stiff bristle brush, to remove spots with our rubber brush and to periodically protect it with a color suede spray. If your shoes are not reacting properly to your maintenance routine, please feel free to consult with us. For a more detailed guidance to shoe care, please visit the Shoe Care section of this website.