Free in case of size exchange or store credit. At customer's expenses in case of final return.
The first and best advice we can give is to always think of your shoes as an organic object, subject to elements and time alike everything else. Let them rest: after using your Stefano Bemer™ shoes for a day or two, let them rest for a day with their lasted shoe trees. Keep them clean: assuming the shoes rested at least over night, brush them off in the morning, when they are dry. Moisturize them as needed: leather, like our skin, tends to dry-up. We suggest regular use of a moisturizing shoe cream. Protect them: while shoe cream refurbishes colors and moisturizes the leather, our bees’ wax polish is intended to protect it from elements. We recommend to apply wax once the shoes have been completely moisturized and one shoe at a time. Respect them: sometimes, the word or assistance of an expert is required. If your shoes are not reacting properly to your maintenance routine, please feel free to consult with us. For a more detailed guidance to shoe care, please visit the Shoe Care section of this website.